We are very proud to have such great Teachers at Sunset Learning Studio!
And we understand that things come up, and lessons need to be re-scheduled sometimes.
But student cancellations can make things financially difficult for our Teachers. Our cancellation policies help our Teachers keep their incomes steady, and are very similar to nearly all music schools.
Our Cancellation Policy is as follows:
1. To cancel a lesson, you must call us 24 hours in advance of your scheduled appointment, or you will be charged for that lesson. We do not want you to lose a lesson, so please call us to let us know in advance.
2. Please re-schedule your lesson immediately. It must be scheduled on a date that lands BEFORE the end of your "Lesson Package".
3. Please do not ask us to re-schedule the lesson on a date that lands after the last date of your "Lesson Package".
4. If your lesson cancellation occurs less than 24 hours from your scheduled appointment, reasonable exceptions will be considered by your teacher and might include situations such as sudden sickness, or a family emergency. Rescheduling will be up to your teacher, so please respect their decision. We have great teachers and their time is valuable!
This policy keeps our Teachers happy!